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[Order Receipt] How do I check the proof of delivery for my order?
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To check the proof of delivery for orders that have been delivered, simply follow the steps below after going to the Me tab on the Shopee app and clicking on My Purchases:
Step 1: Select the order under the Completed tab
Step 2: Click on the Shipping Information section
Step 3: Click on View Proof of Delivery
The proof of delivery will only be available if the courier has uploaded photo evidence or an image of your signature to acknowledge receipt of the order, which is a practice we strongly advise our couriers to adopt.
Examples of photo evidence include a photo of the parcel with the recipient, a photo of the parcel placed outside the recipient’s house, and a photo of the parcel if it is deposited with the recipient's neighbour.
⚠️ Note:
Examples of photo evidence include a photo of the parcel with the recipient, a photo of the parcel placed outside the recipient’s house, and a photo of the parcel if it is deposited with the recipient's neighbour.
⚠️ Note:
- Photo evidence will only be stored by Shopee for 30 days from the time the product is received. For more information about photo evidence during the point of delivery, refer to our Terms and Service.
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